Terms of Service

The Brinkhaus Jewellers website (www.brinkhaus.com.au) is owned and operated by Brinkhaus Jewellers. By using the website, you acknowledge that you have read and understood these Terms and Conditions.

Brinkhaus Jewellers reserves the right to amend or update these terms, conditions, disclaimers, and limitations of liability at any time without notice. Throughout the site, the terms “we”, “us”, and “our” refer to Brinkhaus Jewellers. By visiting our site and/or purchasing something from us, you agree to be bound by these Terms of Service.

Section 1 – Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose. A breach of any of the Terms will result in an immediate termination of your Services.

Section 2 – General Conditions
We reserve the right to refuse service to anyone for any reason at any time. Your content may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.

Section 3 – Accuracy, Completeness, and Timeliness of Information
We are not responsible if information on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.

Section 4 – Modifications to the Service and Prices
Our prices are subject to change without notice. We reserve the right to modify or discontinue the Service without notice at any time.

Section 5 – Products or Services
Certain products or services may be available exclusively online and may have limited quantities. All descriptions of products or pricing are subject to change at any time without notice.

Section 6 – Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

Section 7 – Optional Tools
We may provide access to third-party tools over which we neither monitor nor have any control. You acknowledge that we provide access to such tools “as is” without warranties or conditions of any kind.

Section 8 – Third-Party Links
Certain content, products, and services available via our Service may include materials from third parties. We are not responsible for examining or evaluating the content or accuracy and do not warrant any third-party materials or websites.

Section 9 – User Comments, Feedback, and Other Submissions
If you send certain submissions at our request or without a request, you agree that we may use in any medium any comments you forward to us. We have no obligation to maintain any comments in confidence or to pay compensation for any comments.

Section 10 – Personal Information
Your submission of personal information through the store is governed by our Privacy Policy. We collect personal information such as your name, address, email, and phone number for interacting directly with you.

Section 11 – Errors, Inaccuracies, and Omissions
Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability.

Section 12 – Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content for any unlawful purpose or to violate any regulations, rules, laws, or local ordinances.

Section 13 – Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. You agree that your use of, or inability to use, the service is at your sole risk.

Section 14 – Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Western Australia.

Section 15 – Changes to Terms of Service
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

Section 16 - Returns Policy

At Brinkhaus Jewellers, we are committed to ensuring your satisfaction with our handcrafted jewellery. Our return policy complies with Australian Consumer Law.

Change of Mind
We do not offer refunds for change of mind. However, exchanges may be considered within 30 days of purchase, provided the item is in its original condition and packaging.

Faulty Items
If your item is faulty, you are entitled to a replacement, repair, or refund. Please contact us within a reasonable time frame if you believe your item is faulty.

Custom Made Orders
Custom and personalised orders are not eligible for returns or exchanges unless they are found to be faulty.

How to Return
To return an item, please visit us at 24 St Quentin Avenue, Claremont. 

Proof of Purchase
A receipt or proof of purchase is required for all returns and exchanges.

For further details, please visit our website or contact our customer service team.

Contact Information
Questions about the Terms of Service should be sent to us at info@brinkhaus.com.au