Customer Service

Delivery Policy

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address).

We aim to confirm receipt of your order within a few minutes of ordering.


We will attempt to send your goods via Registered Post (excluding insurance) within Seven (7) working days; postage paid by Brinkhaus Jewellers within Australia.

Overseas shipping using FedEx is a flat rate of $100 (excluding insurance). All prices are calculated at checkout*.

If you wish to query a delivery please contact us at

*these prices are subject to changes


Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you a Seven (7) day money-back guarantee from the time you receive the goods. Please email us at within that time if you are not satisfied with your purchase so that we can resolve any problems.

All discounted to clear items, carry a no refund/exchange policy. These items are heavily discounted to clear/quit. All items carry our workmanship guarantee.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.

We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Brinkhaus Jewellers will not be responsible for parcels lost or damaged in transit if you choose not to insure.

If you have any enquiries regarding this document and the payment services offered by eWAY please contact us on Phone: 08 9383 3600 or Email: